Owner Message

A MESSAGE FROM THE OWNER

Steve Beatty — Conway, SC — Four Star Plumbing & Air Conditioning

"I formed this business in 2000 with my Master plumber's license and focused my attention on residential and commercial service work. After starting by working from home with one box truck, my business grew into a multi-million dollar corporation with an extensive fleet of service trucks, licensed plumbers, and HVAC technicians."

"Four Star Plumbing & Air Conditioning is a full-service, 24-hour, 7-day-a-week operation because we know plumbing and air conditioning problems are constantly happening. I firmly believe "The key to our success is customer service."

"With more than 25 employees, we have our finger on the pulse of what customers need and have the expertise to meet them head-on. We don't argue with customers but ask what it will take to make them happy. You can't win if you don't operate that way. You must be fair."

"To ensure our employees are properly representing the company, Four Star Plumbing & Air Conditioning makes what we like to call, "happy calls" to each customer to gather feedback. The comments are noted and then reviewed to verify we are giving you the best possible service and that you are happy with that service."

"Most people would rather have good service at a good price than someone who says they'll show up and never does. All customers know the cost upfront. Our goal is to give you a great experience and have you call us again."

Sincerely,

Steve Beatty, Owner/CEO